Frequently Asked Questions

We combine deep technical expertise with a genuine focus on your business outcomes. Our consultancy approach means we don't just provide services—we partner with you to drive IT strategy aligned with your goals. With 15 years of experience and 500+ enterprise clients, we bring industry-leading expertise.

We primarily serve mid-market to enterprise organizations with 200+ employees. However, we're flexible and can adapt our services to different organization sizes depending on requirements.

Typical onboarding takes 2-4 weeks depending on environment complexity. We work to minimize disruption with careful planning and phased implementation. Emergency situations are handled expeditiously.

Yes, all managed IT service plans include 24/7 support for critical issues. Standard support hours are 8am-6pm PT for non-critical issues, with 24/7 escalation for emergencies.

Absolutely. Most clients use a combination of services. We recommend starting with an assessment to understand your complete needs and recommend the optimal service mix.

We specialize in hybrid and multi-cloud environments. We can manage infrastructure across AWS, Azure, GCP, and on-premises systems seamlessly.

B2B contracts include Master Service Agreement (MSA), Statement of Work (SOW), SLA guarantees, compliance standards, dedicated account manager, and formal performance metrics with service credits if we don't meet commitments.

We offer tiered SLAs: Standard (99.0% uptime), Professional (99.5%), and Enterprise (99.95%). Response times range from 4 hours for critical issues to 48 hours for low-priority.

We support GDPR, HIPAA, PCI-DSS, SOC 2, ISO 27001, NIST, and other standards. Compliance is built into all B2B contracts.

Pricing is customized based on user count, device count, service scope, and SLA tier. We provide detailed proposals with transparent pricing. Volume discounts are available for multi-year commitments.

Yes, we offer both fixed-price and time-and-materials engagement models. Fixed-price is common for defined projects; managed services typically use fixed monthly pricing.

Clients typically see 30-50% cost reductions through infrastructure optimization, eliminating redundant systems, and leveraging automation. Actual savings depend on your current environment.

We implement multi-layered security including encryption, access controls, threat detection, regular audits, and compliance monitoring. All data is encrypted at rest and in transit.

All managed IT plans include backup and disaster recovery. We provide RTO (Recovery Time Objective) of 1-4 hours depending on plan, with regular testing to ensure readiness.

We perform continuous monitoring with quarterly formal assessments. Penetration testing is available annually or more frequently for high-security environments.

We support all major platforms: Windows, Linux, macOS, AWS, Azure, GCP, VMware, Hyper-V, and hundreds of business applications. If we don't support something, we quickly become expert.

Yes, we specialize in migrations. We work to make transitions seamless with detailed planning, parallel running when needed, and careful cutover procedures.

Yes, we help evaluate vendors, negotiate contracts, manage relationships, and ensure vendor SLAs are met. We serve as your single point of contact.