B2B IT Contracts
Enterprise-grade IT services with formal agreements, guaranteed SLAs, and dedicated support. Transform your IT into a reliable business asset.
What Are B2B IT Contracts?
B2B IT Contracts formalize the relationship between your organization and MPrimo Tech. Unlike ad-hoc IT support, formal contracts provide legal protection, guaranteed performance levels, and a structured framework for delivering enterprise-grade IT services.
Our contracts include Master Service Agreements (MSA), detailed Statements of Work (SOW), Service Level Agreements (SLAs), compliance certifications, and dedicated account management. This ensures your IT services are reliable, secure, and aligned with your business objectives.
Contract Inclusions
Master Services Agreement (MSA)
Comprehensive legal framework defining terms, conditions, and service standards.
Statement of Work (SOW)
Detailed scope of services, deliverables, and project timelines.
SLA Guarantees
99.5% uptime guarantee, 4-hour response time for critical issues.
Compliance Standards
GDPR, HIPAA, PCI-DSS, SOC 2, ISO 27001 compliance included.
Dedicated Account Manager
Single point of contact for all your IT service needs and concerns.
Flexible Term Options
Choose 12, 24, or 36-month agreements tailored to your needs.
Business Benefits
Legal protection with formal agreements and defined responsibilities
Predictable IT budget with fixed monthly costs
Guaranteed performance levels with SLA-backed commitments
Compliance assurance with built-in standards
Dedicated support team focused on your success
Scalability to grow with your business
Enterprise-grade support without enterprise overhead
Priority access to resources and expertise
Contract Tiers
Choose the contract tier that best matches your enterprise needs. All pricing is customized based on scope and requirements.
Essentials
Perfect for small to mid-sized businesses
- MSA & SOW Documentation
- Standard SLAs (99.0% uptime)
- Business hours support (8-5)
- Quarterly business reviews
- Single service focus
Professional
For growing enterprises
- Everything in Essentials, plus:
- Enhanced SLAs (99.5% uptime)
- 24/7 Support
- Dedicated account manager
- Multi-service bundling
- Monthly business reviews
Enterprise
For large organizations
- Everything in Professional, plus:
- Premium SLAs (99.95% uptime)
- Executive escalation path
- Custom compliance requirements
- Capacity planning & optimization
- Quarterly strategic reviews
Contract Documents
Master Services Agreement (MSA)
The MSA is the foundational legal document that outlines the relationship between MPrimo Tech and your organization. It defines:
- - Responsibilities and obligations of both parties
- - Service delivery standards and expectations
- - Payment terms and invoicing procedures
- - Confidentiality and data protection clauses
- - Intellectual property rights
- - Dispute resolution procedures
Statement of Work (SOW)
The SOW is a detailed annex to the MSA that specifically describes the services to be delivered. It includes:
- - Specific IT services included in the contract
- - Service scope and exclusions
- - Performance metrics and KPIs
- - Implementation timeline and milestones
- - Support hours and escalation procedures
- - Monthly/annual deliverables and reporting
Service Level Agreements (SLAs)
Our SLAs guarantee specific performance levels. If an SLA is not met, we provide service credits and immediately initiate corrective actions. SLA failures are taken seriously they are escalated, reviewed, and used to drive continuous improvement across our services.
Uptime Guarantees
Standard: 99.0% | Professional: 99.5% | Enterprise: 99.95%
Response Times
Critical: 4 hours | High: 8 hours | Medium: 24 hours
Resolution Targets
Critical: 12 hours | High: 2 days | Medium: 3 days
Compliance & Certifications
All B2B IT contracts include compliance with applicable standards and regulations:
Enterprise Support Features
Multi-Site Support
Single contract covering multiple office locations with coordinated support and unified management.
Multi-User Environment
Support for entire user base including workstations, laptops, mobile devices, and remote workers.
Dedicated Account Manager
Single point of contact who understands your business, manages your contract, and drives continuous improvement.
Flexible Contract Terms
Choose 12, 24, or 36-month agreements with annual price adjustments or fixed pricing options.
Enterprise Pricing Model
Our pricing is transparent and customized based on your specific needs:
Frequently Asked Questions
Can we customize a B2B IT Contract to match our specific needs?▼
What happens if you don't meet the SLA?▼
Can we scale services up or down during the contract?▼
Is early termination possible?▼
How often do you review the contract?▼
Ready to Formalize Your IT Services?
Let's discuss a B2B IT Contract tailored to your enterprise needs and business objectives.
Request Enterprise Consultation